Outsourcing Center, Kathleen Goolsby, Senior Writer
Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How are the unemployment statistics and other challenges in the current U.S. economic downturn impacting companies’ efforts to find and capture job candidates? What are the trends regarding retention? What is a crucial component of a corporate recruiting strategy these days? RPO firm Hyrian conducted a study and shares the findings, its corresponding insights, and examples of success in hard-to-fill positions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Capgemini’s study examines the trends in drivers and timing for banks undertaking core banking systems replacements. This article also discusses options for outsourcing components of these projects and choosing the replacement systems.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center’s study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Why do some outsourcing relationships shine and others fail miserably? A new study by Capgemini lists nine steps to relationship success.
Outsourcing Center
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on more strategic activities.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is shrinking. The study shows where the rents are going.
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