Tag: RightNow technologies

CRM Outsourcer Is Just the Ticket For CARFAX | Article

CRM Outsourcer Is Just the Ticket For CARFAX | Article

How do you handle 12,000 Web queries a month? Used car company CARFAX found an ASP put the solution in high gear, including a 50 percent reduction in service-related emails.

A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign | Article

A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign | Article

Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.