Tag: risk

Mitigating Risks for Outsourcing Buyers in Today’s Emerging Offshore Markets

Mitigating Risks for Outsourcing Buyers in Today’s Emerging Offshore Markets

Back in the 1990s when offshoring was new, India was a new, emerging market. Outsourcing buyers had to assess the economic, political, infrastructure, weather, social and exchange rate risks in determining if the labor arbitrage was really worth it. Today doing business with India is a given. However, rising wages and the increasing cost of […]

Tying the Knot on Service Levels and Business Satisfaction | Article

Tying the Knot on Service Levels and Business Satisfaction | Article

While companies are striving to acquire greater economic benefits from its IT, business operation end users rarely are concerned about technology delivery costs. Internal customers’ concern is: will IT work when it is needed without disrupting business operations. If IT services are disrupted, it is difficult to assess penalties on an internal IT delivery organization […]

The Six Warning Signs Your IT Operation Is At Risk | Article

The Six Warning Signs Your IT Operation Is At Risk | Article

It happens so slowly that you may not even notice what’s going on. A few extra steps to get around a problem here. An inefficiency or two there. A recurring help desk issue. A sluggish, outdated app. Minor inconveniences, right? “After all, we’re not a young IT enterprise anymore. So we’re a little sluggish on […]

Providing Innovation to Do Business Better

Providing Innovation to Do Business Better

Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to […]

Keeping Your Head in the Clouds: Creating an Effective Cloud Strategy | Article

Keeping Your Head in the Clouds: Creating an Effective Cloud Strategy | Article

If you were ranking the most talked-about topics of 2011, Cloud Computing would probably fall somewhere in between Charlie Sheen and the Royal Wedding. But, in most cases, that talk hasn’t translated into a groundswell of action. According to a recent Alsbridge eSeminar survey, one of the stumbling blocks appears to be the initial planning […]

The Business Case for Outsourcing Software Testing to a Separate Vendor | White Paper

The Business Case for Outsourcing Software Testing to a Separate Vendor | White Paper

Choosing an independent software testing company can improve quality and speed your time to market while reducing risks and costs. This paper will explore both the single-source and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and conclude with why multi-sourcing is the optimal choice. Click here to download this […]

Wipro’s Technology Layer Provides Quick BPO Wins Without Disrupting Underlying IT | Article

Wipro’s Technology Layer Provides Quick BPO Wins Without Disrupting Underlying IT | Article

Outsourcing Excellence Award – Service Provider Excellence Award: Best IT Enablement of BPO: Wipro “The accounts payable process required a renewed focus to improve the process maturity. We needed to increase working capital optimization, clear invoice backlogs and reduce exceptions and overall cycle time. This requires a suite of tools specifically designed to achieve these […]

Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings | Article

Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings | Article

Improving Processes, Going Offshore Best Ways to Reduce G&A Costs Outsourcing service providers servicing the midmarket (defined here as companies with $1billion to $3 billion in annual revenues) face challenges that differ from working with large corporate buyers. How do they provide the same type of services as they do for enterprises and stay profitable, […]

Building Capabilities Leveraging Alternate Solution Deployments | White Paper

Building Capabilities Leveraging Alternate Solution Deployments | White Paper

Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive. However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery […]

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an […]