Tag: risk mitigation

Five More Hazards in Outsourcing Transitions

Five More Hazards in Outsourcing Transitions

A couple of weeks ago we covered Four and a Half Hazards in Outsourcing Transitions and decided to add five more hazards that you need to avoid while structuring your arrangement. Being unaware of theses hazards can prove not only costly but time-consuming as well. Here are four five more hazards you need to watch […]

Four and a Half Hazards in Outsourcing Transitions

Four and a Half Hazards in Outsourcing Transitions

There’s no shortage of methodologies and advisories on best practices and risk mitigation strategies for the transition phase of outsourcing relationships. Even so, many buyers encounter situations they didn’t foresee when structuring their arrangement, which cause costs to rise and delay time to value. Here are four and a half hazards you need to watch […]

Five Tips for Surviving Outsourcing Orals

Five Tips for Surviving Outsourcing Orals

Buying and selling of outsourcing is tough because it’s difficult to differentiate one faceless sport-coated competitor from the next. Raising the stakes even higher is the fact that the capabilities used to make a provider stand out are now just the price of entry. It is standard practice to control the competition and allow each competitor […]

Mitigating Risks for Outsourcing Buyers in Today’s Emerging Offshore Markets

Mitigating Risks for Outsourcing Buyers in Today’s Emerging Offshore Markets

Back in the 1990s when offshoring was new, India was a new, emerging market. Outsourcing buyers had to assess the economic, political, infrastructure, weather, social and exchange rate risks in determining if the labor arbitrage was really worth it. Today doing business with India is a given. However, rising wages and the increasing cost of […]

Tying the Knot on Service Levels and Business Satisfaction | Article

Tying the Knot on Service Levels and Business Satisfaction | Article

While companies are striving to acquire greater economic benefits from its IT, business operation end users rarely are concerned about technology delivery costs. Internal customers’ concern is: will IT work when it is needed without disrupting business operations. If IT services are disrupted, it is difficult to assess penalties on an internal IT delivery organization […]

Eleven Reasons to Use a Tier 2 Provider | Article

Eleven Reasons to Use a Tier 2 Provider | Article

A decade or so after offshoring became a viable business option, a new outsourcing practice is currently emerging. Some American buyers are adding IT or BPO Tier 2 service providers to their provider mix. “Now I always plan on having a mixture of both,” reports Michael Stern, IT director, Quality Assurance Competency Center for Dignity […]

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]

10 Risks Buyers Face in Outsourcing Payments | Article

10 Risks Buyers Face in Outsourcing Payments | Article

The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) […]

Providing Innovation to Do Business Better

Providing Innovation to Do Business Better

Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to […]