Tag: risks

10 Risks Buyers Face in Outsourcing Payments | Article

10 Risks Buyers Face in Outsourcing Payments | Article

The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

In part 2 of this series, we’ll discuss common problems in tooling as well as tooling in the real world and the importance of comprehensive, enforceable tooling arrangements.   Part 1 defines tooling as part of the integrated outsourcing process as well as tooling financing and ownership. As a result of globalization and the ability […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

As a result of globalization and the ability of consumers to purchase products at the lowest cost, manufacturers in China have become an integral part of the supply chains of many consumer product companies. With the high level of integration of consumer product companies and their overseas manufacturers in China, there is an increasing reliance […]

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

There’s a rumor circulating in Europe, igniting fear and paranoia among businesses and consumers alike:  Big Brother is alive and well and living in a U.S.-based cloud. Allow us to explain. In November of 2011, two European companies announced the creation of the first fully European “Database-as-a-Service” cloud offering – one that provided a “safe […]

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract, typically six t-to12 months, usually triggers this discussion. However I believe this is a mistake. […]

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

As the rupee hits new lows against the U.S. dollar this year, the issue of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. But how swings in currency valuations affect outsourcing parties remains a complex question. A weak rupee, for example, theoretically boosts the top line of Indian service […]

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their […]

Four Costly Mistakes to Avoid When Moving to the Cloud | Article

Four Costly Mistakes to Avoid When Moving to the Cloud | Article

The existing technology market is being destroyed to make way for the new cloud services world. Cloud providers, leveraging virtualization, automation and their investments in infrastructure can provide a dizzying array of IT services from 30-75 percent cheaper than traditional IT providers. And they can do this using a variety of delivery models. That makes […]

How Cloud Computing is “Creatively Destroying” the Traditional ITO Market | Article

How Cloud Computing is “Creatively Destroying” the Traditional ITO Market | Article

Ben Trowbridge, CEO of Alsbridge, talks to Outsourcing Center Senior Editor Beth Ellyn Rosenthal about the radically changing ITO landscape. Trowbridge, who has just completed a new book, “Cloud Sourcing the Corporation,” discusses the creative destruction of the IT services market. He also provides tips for buyers on how to proceed while the market is […]

WorkXpress’s Treff LaPlante Shares Three Learnings for Cloud Buyers from the Amazon Web Services Interruption | Article

WorkXpress’s Treff LaPlante Shares Three Learnings for Cloud Buyers from the Amazon Web Services Interruption | Article

By now you’ve probably read at least one of the 1,300 plus articles penned about the recent Amazon Web Services service interruption (including mine). Treff LaPlante, CEO, WorkXpress, sees a silver lining in the thunderstorms surrounding this event. “Even though none of us wanted to see this happen, it has become a beneficial educational experience […]

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Ben Trowbridge responds Technology is great when it works. What does a buyer of cloud services do when something goes wrong, creating a service disruption? That question became a reality for users of Amazon Web Services on April 20. Its Northern Virginia data center suffered a service outage for its hosting service at 10:41 p.m. […]

Ten Pitfalls in Outsourcing Transitions | Article

Ten Pitfalls in Outsourcing Transitions | Article

There’s no shortage of methodologies and advisories on best practices and risk mitigation strategies for the transition phase of outsourcing relationships. Even so, many buyers encounter situations they didn’t foresee when structuring their arrangement, which cause costs to rise and delay time to value. Outsourcing Center studied these types of situations by surveying companies nominated […]

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have a comfortable cultural fit, […]

Lawyer Lists Five Ways RPO Can Minimize Risk and Liability | Article

Lawyer Lists Five Ways RPO Can Minimize Risk and Liability | Article

For most companies, the desire to reduce costs or improve efficiencies (or more likely, both) drives the decision to explore Recruitment Process Outsourcing (RPO) options. However, cost and efficacy issues aside, risk management is one of the most important (and perhaps least understood) value-adds of the RPO arrangement, especially when the definition of risk includes […]

Six Key Success Factors for Outsourcing – 2011 Market Study | White Paper

Six Key Success Factors for Outsourcing – 2011 Market Study | White Paper

Outsourcing is no longer a risky undertaking; it’s a mainstream business strategy. However, despite the strong adoption, many outsourcing relationships continue to fail. This white paper takes a look at what drives outsourcing success and presents detailed information about six key success factors. The paper cites findings from studies of such firms as Gartner and […]

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne […]