Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Mid-size companies are limited in their ability to drive continuous improvements in cost and performance for strategic sourcing of goods and materials. And it’s too costly for companies to maintain domain expertise in every category of spend and keep up with current market in each area. Outsourcing to Source One solves these problems, and a contingency-based model for pricing based on a percentage of savings achieved provides even more value.
John Harney, Business Writer
One of the toughest problems people in small businesses face in getting a product to market is finding a manufacturer that will run small batches. Ashe Archery overcame this problem by outsourcing its design and manufacturing to Metrotech, a Chinese provider that produces small runs as needed at a substantially lower cost per piece than domestic manufacturers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today, 13 years later, ABB has outsourced many of its HR processes to its original supplier: Fidelity HR Services.
John Harney, Business Writer
Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
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