Dimension Data, the USD 6.7 billion global ICT solutions and services provider, and its sister NTT Group company, NTT DATA, a leading global IT services provider, have jointly announced a new set of end-to-end services that help clients leverage the agility and costs advantages of moving their SAP applications to the cloud. The new services […]
EMC Corporation has entered into a definitive agreement to acquire privately-held Virtustream. When the transaction closes, Virtustream will form EMC’s new managed cloud services business. The acquisition represents a transformational element of EMC’s strategy to help customers move all applications to cloud-based IT environments. With the addition of Virtustream, EMC completes the industry’s most comprehensive […]
How Amcor Achieved IT Business Transformation by Standardizing Processes in 10 Countries Using SAP and a Local Provider | Article
You are a global company with a common problem: each country handles its BPO processes differently. Executives at corporate have difficulty calculating costs and running analytics since they can’t get an accurate overall picture because they have to compare apples with oranges. One solution: harmonize and standardize global processes using one ERP system. How do […]
Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive. However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery […]
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO […]
Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICES, HEALTHCARE & LIFE SCIENCES, INSURANCE, MANUFACTURING, and RETAIL, LOGISTICS, TRAVEL & TELECOM INDUSTRIES. History […]
Although IT has a significant impact on reducing cost, it is also a key cost component in the price of business process outsourcing services. This white paper discusses the impact of software on outsourced solutions and helps buyers gain a clear understanding of how their decisions impact the cost of services. The paper first examines […]
In many procurement outsourcing deals, service providers successfully identify savings and negotiate more effective contracts with suppliers. But they do not optimize the process end to end, do not facilitate more strategic sourcing, and fail to deliver innovation. Many buyers report achieving direct savings of 5-20 percent but not achieving the goal of transforming the […]
The Impact of Technology on Cost in Business Process Outsourcing: The Complete Business Process Outsourcing Cost Picture | White Paper
Learn how technology can drive down your short- and long-term BPO costs Click here to download this white paper
Achieve process and service quality with technology
Standardization, in-house centralization and outsourcing: A portfolio approach. Click here to download this white paper
New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.
The New Focus on the Midmarket: Why Buyers and Suppliers Are Excited About the New Possibilities | Article
The midmarket has become the next Holy Grail of outsourcing. This article describes the three reasons why the midmarket will be hot in 2009. It outlines how buyers are driving the market and why suppliers are now finding this market profitable.
Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models | White Paper
Internal Shared Services vs.. BPO – which is best, and how to maximize their impact?