More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers [...]
In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract [...]
Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
Grace Financial Group, a securities broker-dealer, had a big problem: the exploding use of Instant Messaging (IM), a useful tool that presented a myriad of under-addressed security, regulatory, and confidentiality problems. The small firm had neither the human nor financial resources to deal with these challenges, so it outsourced the task. The result: it replaced chaos with order, compliance, and security.
Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.
Costs for organizations that must deal with a security breach of any kind can be devastating, but the requirements necessary to implement and maintain a secure speech installation is new ground for virtually any IT organization. Convergys has proven techniques to alleviate the risk of security breaches.
The term “records management” use to suggest a world of dusty filing cabinets. However, the rapid growth of information used to transact business and the increase in both public and private sector regulation are creating an urgent need for a structured approach.
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
SOX and other risk factors have further complicated the already intensive disbursements process. Learn why many companies are seeking outside expertise to improve control over their payments and mitigate risk.
Companies are now able to determine the cost of complying with the Sarbanes-Oxley Act. What effect will the new law have on outsourcing? Michael Mensik and Robert Garesis of Baker & McKenzie share their insights.
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
A well-run finance and accounting operation should run below 1 percent of revenue. However, many companies are spending more because of using legacy systems and processing routine transactions that do not add value. Capgemini explains how outsourcing this process can lower the costs to below 1 percent.
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