Tag: select service provider

Less Haste, More Speed:  Improving the ROI on Outsourcing Transactions

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to outsource or change providers, the clock starts ticking….fast. It takes real discipline to know when to […]

Six Red Flags to Help Avoid a Bad Outsourcing Relationship from Ever Starting | Article

Six Red Flags to Help Avoid a Bad Outsourcing Relationship from Ever Starting | Article

When you begin evaluating service providers the basic requirements are straightforward. You want a provider with expertise in your industry, a deep understanding of your processes and a proven track record of superior delivery. The provider should be responsive, communicate clearly and demonstrate that it wants your business. However, because these are table stakes in […]

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper

Selecting a third-party servicing partner is a critical decision for your company. This is especially true in the lending and insurance industries. CSC’s vice president of Lending Services, John F. Kilgore, has written a series of papers to help get clarity on this difficult choice. The first paper focuses on your servicer’s ability to react […]

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services […]

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have a comfortable cultural fit, […]

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an […]

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for information about health risks, but it’s also imperative that such companies deliver new products to the market in a short time frame and at the lowest cost. Those were the business challenges – along with having only a handful of […]

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that […]

Decision-Making Insights for Companies Outsourcing HR Functions | Article

Decision-Making Insights for Companies Outsourcing HR Functions | Article

HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Buyers are sourcing more operations than ever before, so it is increasingly important that they manage outsourcing initiatives to eliminate issues that can diminish their return on investment and extend the intended value of each outsourcing relationship. This paper discusses targeted considerations in outsourcing readiness and supplier due diligence to avoid common outsourcing pitfalls and […]

Outsourcing Center Decision Perspectives on Service Provider Selection | White Paper

Outsourcing Center Decision Perspectives on Service Provider Selection | White Paper

A study of 65 buyers in Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed an important differentiation in service providers’ mindsets and the way they address problems or opportunities. This Decision Perspectives briefing describes the characteristics in both mindsets along with how they differ in handling issues that arise in an outsourcing relationship. This briefing […]

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Why do some organizations achieve more value from outsourcing than others? The answer to this question – in a RIMO context – is the focus of this white paper. Essentially, the buyer controls the amount of the ROI in a Remote Infrastructure Management Outsourcing (RIMO) arrangement because the buyer’s up-front decisions – before signing a […]