Research & Insight

Research & Insight

select service provider

Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria

Outsourcing Center, Kathleen Goolsby, Senior Writer

You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment. Regret. Revisiting a decision. Now place all of that in the context of an outsourcing relationship on a day when something goes wrong – really wrong. And you’re doubting your service provider selection criteria. A revenue-generating, ERP, or payroll system …

Study Shows Outsourcing Best Practices are Changing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or …

2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.

Partnering for Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.

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