Tag: September 11

Stretching Out | Article

Stretching Out | Article

Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives’ agendas these days. Here’s how one of the world’s leading banks solved the problem and ensured a flexible solution.

Power Implant: Outsourcing… or Insourcing | Article

Power Implant: Outsourcing… or Insourcing | Article

The story of what happens when two organizations buy into a strategic outsourcing vision together.

No Matter How You Slice It: Data Warehousing Solution | Article

No Matter How You Slice It: Data Warehousing Solution | Article

The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.

How the September 11 Attacks Changed Offshore Outsourcing | Article

How the September 11 Attacks Changed Offshore Outsourcing | Article

Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.