Tag: shared services

How Motorola Solutions Fearlessly Transformed Global HR Service Delivery

How Motorola Solutions Fearlessly Transformed Global HR Service Delivery

2014 Outsourcing Excellence Awards Best BPO Motorola Solutions, Inc. and Aon Hewitt     “You can sign a contract and that holds both parties to certain standards. But, in a true partnership, there is also an unwritten contract; a commitment to continuous improvement and a shared philosophy of excellence that goes beyond the basic requirements.” […]

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

Shared Services for Finance: Put Your Money on a Hybrid Model

Shared Services for Finance: Put Your Money on a Hybrid Model

The role of a CFO has been undergoing considerable change over the last few years as businesses try to weather the economic crisis. Suddenly, CFOs were expected to go beyond creating and managing budgets and driving the efficient use of finances. Now the C-suite expects them to anticipate change in economic conditions as well as […]

The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article

The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article

16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009, these payables were handled in house, by separate regional onshore teams in five different countries, […]

Building Capabilities Leveraging Alternate Solution Deployments | White Paper

Building Capabilities Leveraging Alternate Solution Deployments | White Paper

Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive. However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

The Big Challenge that Will Reshape Outsourcing from 2011 – 2015 | Article

The Big Challenge that Will Reshape Outsourcing from 2011 – 2015 | Article

With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm […]

Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article

Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article

Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different kind of IT and support environment than what we had just a few short years ago.” Here’s how he describes this new environment: More sensors deployed in more parts of a customer’s business giving organizations a deeper understanding of their […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Deciding Between Captive Shared Services and Outsourcing | Article

Deciding Between Captive Shared Services and Outsourcing | Article

Captive shared services and outsourcing are both effective business models for increasing efficiencies and reducing costs. In fact, many organizations today choose to operate in a so-called “hybrid” environment enabling an organization to deliver more effective services than it can do with either model alone. Using a hybrid strategy successfully requires that an organization understand […]

Early HRO Adopter Adjusts to Change and Strengthens Provider Relationship | Article

Early HRO Adopter Adjusts to Change and Strengthens Provider Relationship | Article

Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.

Evolving Your Shared Services Strategy With FAO | Event

Evolving Your Shared Services Strategy With FAO | Event

Download the deck from the October 15, 2008 FAO Webinar presented by EDS, an HP company.

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models | White Paper

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models | White Paper

Internal Shared Services vs.. BPO – which is best, and how to maximize their impact?

An Assessment on the Future of Captive Shared Services Centers | White Paper

An Assessment on the Future of Captive Shared Services Centers | White Paper

While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision. Click here to download this white paper

Compliance: Finance’s Bridge to the Enterprise | White Paper

Compliance: Finance’s Bridge to the Enterprise | White Paper

Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing. Click here to download this white paper

Business Process Outsourcing: The Coming Wave of Consortia Buying | White Paper

Business Process Outsourcing: The Coming Wave of Consortia Buying | White Paper

Imagine competitors teaming to form buying consortia to outsource their back-office operations on a combined basis to develop industry systems and solutions for their mutual benefit. This paper discusses the evolution, current early adoption stage, and global forecast for consortia buying in an outsourcing context.