Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive. However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery [...]
New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping [...]
With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm [...]
Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different kind of IT and support environment than what we had just a few short years ago.” Here’s how he describes this new environment: More sensors deployed in more parts of a customer’s business giving organizations a deeper understanding of their [...]
Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies [...]
Captive shared services and outsourcing are both effective business models for increasing efficiencies and reducing costs. In fact, many organizations today choose to operate in a so-called “hybrid” environment enabling an organization to deliver more effective services than it can do with either model alone. Using a hybrid strategy successfully requires that an organization understand [...]
Is your company’s shared services center facing challenges such as lacking the expertise or technology to drive further process improvements and innovation or a cost structure that can’t adapt quickly to business changes? Philips, one of the world’s largest manufacturers of consumer products, had three shared services centers that initially delivered cost reduction but lacked [...]
Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.
Download the deck from the October 15, 2008 FAO Webinar presented by EDS, an HP company.
Internal Shared Services vs.. BPO – which is best, and how to maximize their impact?
While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision.
This document by HP explores several of the key issues and provides a depth of understanding of the trade-offs involved in the Make/Buy decision.
Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing.
Imagine competitors teaming to form buying consortia to outsource their back-office operations on a combined basis to develop industry systems and solutions for their mutual benefit. This paper discusses the evolution, current early adoption stage, and global forecast for consortia buying in an outsourcing context.
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
How do outsourcing service providers grow their businesses? Do buyers need to understand the providers’ strategies?
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