In the old days before deregulation, energy utilities had clearly defined market shares and customer bases. Then, on deregulation day, the cloak of protection disappears and these utilities have to face the challenge of a competitive marketplace. For the first time, they have to win customers and provide stellar service to keep them. To make matters even more daunting, few of these utilities had any sales and marketing personnel who could jump into the breach….(outsourcing, bpo)
The accountancy firm Ernst and Young is in the second year of a joint venture arrangement with Shell International Limited; a venture that has propelled their newly formed company TASCO (The Accounting Services Company) into a number-crunching super company on the European scene.