Tag: Sitel

TDC Boosts Customer Experience with Sitel

Denmark’s largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers. In a project designed […]

By June 10, 2015 Read More →

Sitel Brings 700 More Jobs to Florida

Sitel, a leading global customer care provider, has announced significant business growth that will bring more than 700 new full-time career opportunities to its Lake City, Fla., customer experience center. These jobs are in addition to the 300 new hires announced at Sitel’s Ocala location in late April, totaling more than 1,000 new jobs for […]

By May 12, 2015 Read More →