Tag: Six Sigma

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2011. Based in New York City, Idnani focuses on managing […]

Genpact Focuses on Cash Flow and Balance Sheet to Provide Consistent Business Impact | Article

Genpact Focuses on Cash Flow and Balance Sheet to Provide Consistent Business Impact | Article

Outsourcing Excellence Award – Service Provider Excellence Award: Most Consistent Business Impact: Genpact “Genpact and the bank’s relationship has really matured over the last couple of years and we are truly partnering to achieve the right outcomes for our business and customers.” – Top Four Australia Bank Criteria: The service provider had to: 1. Consistently […]

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from […]

Nine Ways to Cut Costs While Keeping the Lights On | Article

Nine Ways to Cut Costs While Keeping the Lights On | Article

It’s no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine.

Managing Business Services Sourcing for Profitability | White Paper

Managing Business Services Sourcing for Profitability | White Paper

Ensure that underlying IT services are aligned with business goals and develop better SLA design and metrics to ensure success in outsourced or in-sourced business services. Prepared for Digital Fuel by Enterprise Management Associates.