Tag: South Africa

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the […]

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.

New Offshore Hot Spots: 2005 and Beyond | Article

New Offshore Hot Spots: 2005 and Beyond | Article

The next wave of BPO hot spots could well emerge in 2005 as global corporations rethink their sourcing strategies and look beyond cost as the key driver for outsourcing. Here’s our list.

Why the US and UK Are Calling on South African Call Centers | Article

Why the US and UK Are Calling on South African Call Centers | Article

Datamonitor says India will continue to have the lion’s share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.

Outsourcing is Taking Three Forks | Article

Outsourcing is Taking Three Forks | Article

Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents are buffeting each sector. Historically, IBM, EDS and CSCformed the top tier of the IT […]

Mastering the Balancing Act | Article

Mastering the Balancing Act | Article

The outsourcing industry will continue to grow at a rate of 25 percent annually, reaching $100 billion in annual revenues by the year 2000…