A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the [...]
T-Systems is a worldwide operating information and communication technology (ICT) provider. It forms the B2B arm of Deutsche Telekom AG, and its central office is located in Frankfurt, Germany. Since December 2007, Reinhard Clemens is the CEO. T-Systems is managing over 1.1 million desktops and supports more than 1.5 million SAP users wordwide. We are [...]
Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.
The next wave of BPO hot spots could well emerge in 2005 as global corporations rethink their sourcing strategies and look beyond cost as the key driver for outsourcing. Here’s our list.
Datamonitor says India will continue to have the lion’s share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.
Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents are buffeting each sector. Historically, IBM, EDS and CSCformed the top tier of the IT [...]
The outsourcing industry will continue to grow at a rate of 25 percent annually, reaching $100 billion in annual revenues by the year 2000…
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