Tag: Southwest Airlines

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines | Article

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines | Article

Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.