Tag: Southwest Airlines
Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.
Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines | Article
Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.