Tag: Spherion

The Call Center Becomes a Revenue Generator | White Paper

The Call Center Becomes a Revenue Generator | White Paper

How companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel.

Finally, Outsourcing Tackles the Real Value Driver | White Paper

Finally, Outsourcing Tackles the Real Value Driver | White Paper

How companies can transform the way they operate and achieve higher profitability by optimizing the workforce.

No ‘Reservations’ at the Inns | Article

No ‘Reservations’ at the Inns | Article

At LaQuinta, the inbound call center has been an outsourced function since 1996. Jackie Burke, Vice President of Reservation Services for LaQuinta, says the company has no reservations — that is, no doubts or misgivings — about its choice of outsourcing supplier for this extremely important function.

Digital Dilemma | Article

Digital Dilemma | Article

Without a doubt, today’s competitive forces have pushed the role and importance of customer relationship management up to the top rung of the ladder to success for organizations. As it is so vital, it has become a specialized area and an industry in itself. Thomson Consumer Electronics, which manufactures electronic products for the well-known brands of RCA, GE and Proscan, came to understand in the mid 1990s that customer care is a separate skill and a trade apart from manufacturing. We are in the manufacturing business. We wanted to develop a partnership with a company that had expertise in managing a customer care center and call center, recalls Scott Medawar, Manager of Customer Care Operations for Thomson. They began outsourcing these strategic functions to Spherion in 1997. Prior to their agreement, Thomson had operated its own call center and had a relationship with Norell to staff the center (Norell later became Spherion).

Wanted: Outsourcing Provider to Reduce Recruiting Times and Employee Turnover | Article

Wanted: Outsourcing Provider to Reduce Recruiting Times and Employee Turnover | Article

In July, 1998, a national electronics retailer approached Spherion Corporation, an Atlanta-based outsourcing provider that offers high-volume sourcing, screening and selecting employees. The retailer was facing its busy Christmas season and habitually couldn’t find enough people to man its stores to handle the crush……