standardization | Outsourcing Center

Hesitant IT Buyers Becoming Converts

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies work with their suppliers to aggressively reduce costs.

No Seams

Outsourcing Center, Kathleen Goolsby, Senior Writer

Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.

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