Tag: startup business
Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.
You’re at the grocery store check-out and you want to print out money-saving coupons from your cell phone. Or, you’re a tourist lost in a strange town and need to print out a map from your mobile device. Airprint Networks is working on that application. It outsourced to a Chinese supplier to get its product to market now.
When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.
BTIG, an outsourcing brokerage firm, offers high-priced traders to smaller hedge funds and family-owned funds–customers who otherwise could not afford them. To maintain high-priced staff, BTIG needs to give them the same level of benefits their peers are enjoying. Outsourcing to Gevity allowed it to do this and help the company grow, too.
Socket, a telecom company, has had the same outsourcing provider for 15 years. Read how this remarkable relationship has matured over time to benefit both partners.
What would you do if you were a start-up company that immediately experienced phenomenal growth and then encountered regulatory challenges? Arizona Vanilla found an outsourcing solution that just keeps growing like its own products.
A start up needed a call-handling process that could route calls based on the skill and availability of the next agent without regard to geography. Outsourcing solved the challenge.
Every company makes choices. With a finite amount of capital, executives have to decide where to allot their scarce resources. This retailer elected to provide its headquarters staff with a superlative place to work instead of creating a superlative shopping experience for its customers. This business chose to focus on the wrong things. I’m sure that mistake was reflected in its anemic Christmas revenues. In today’s increasingly competitive marketplace, companies can’t afford these expensive errors. The negative results come home to roost much more quickly in a world that moves at Web speed. Every company has core functions which create value. These are the things that make a difference to its customers, the services or products that distinguish it from its competitors in the noisy marketplace. Every other function, no matter how important, is relegated to a support position. A wise company invests — and over invests — in its core functions.
One of the facts of life in outsourcing is that risks are involved. Therefore, you have to manage to those risks, and expectationss should be set with those in mind…
In fact, results of PwC’s Global BPO Top Decision-Marker Study, conducted by Yankelovich Partners among CEOs, Presidents, CFOs and CIOs of $1 billion companies worldwide, indicates that 65% of these decision-makers at high technology companies report that the importance of BPO at their companies has increased over the past three years and that 70% have outsourced one or more business processes to an external provider. And, remarkably, over nine of ten (94%) technology executives state they are satisfied with the BPO initiatives at their companies