Tag: switch service providers

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article

Buyers of outsourcing services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a conflict. Are there reliable predictors of a buyer’s intent for a long-term, mutually beneficial relationship […]

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Ben Trowbridge responds Technology is great when it works. What does a buyer of cloud services do when something goes wrong, creating a service disruption? That question became a reality for users of Amazon Web Services on April 20. Its Northern Virginia data center suffered a service outage for its hosting service at 10:41 p.m. […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.

Enabling Offshored Call Centers to Move Back On Shore | Article

Enabling Offshored Call Centers to Move Back On Shore | Article

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here’s how.

How to Manage and Mitigate Offshore Risks | Article

How to Manage and Mitigate Offshore Risks | Article

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

Third Time’s a Charm for Family Dollar’s IT and Data Management Outsourcing | Article

Third Time’s a Charm for Family Dollar’s IT and Data Management Outsourcing | Article

Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier.

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand | Article

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand | Article

Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.

Four Rules For Successfully Changing Suppliers | Article

Four Rules For Successfully Changing Suppliers | Article

Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.

Outsourcing Bears the Freight of Keeping Business Strategies on Track | Article

Outsourcing Bears the Freight of Keeping Business Strategies on Track | Article

Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties’ upfront planning in how to move forward together . . . especially if the transition involves mission-critical functions.

Seven Key Questions for Drafting Effective Exit Provisions | Article

Seven Key Questions for Drafting Effective Exit Provisions | Article

Exit provisions are among the most valuable contractual protections for a buyer. Here are seven important considerations in building a strong exit strategy.

Outsourcing: Method for Scaling Steep Slopes | Article

Outsourcing: Method for Scaling Steep Slopes | Article

Learn how the choice of an outsourcing partner is crucial in transforming a company’s catch-as-catch-can or by-the-seat-of-your-pants processes to world-class operations.

Putting Humpty Dumpty Together | Article

Putting Humpty Dumpty Together | Article

In any vendor relationship, you can let the vendor manage you and direct you, but I’m not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually make decisions based on that, advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia.

Deciding What to Outsource | Article

Deciding What to Outsource | Article

Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.