Tag: technology

Running IT at Two Speeds

Running IT at Two Speeds

Imagine this: two trains leaving the station, side by side. One is a freight train, ambling along at a very predictable pace, carefully transporting the raw materials a company needs to conduct basic business. Nothing glamorous, but it gets the job done. The other is a bullet train—sleek, aerodynamically designed, zipping along at high speed; […]

By July 21, 2014 Read More →
BPO Futures: Bet on Change

BPO Futures: Bet on Change

To live in an age of rapid change is as exhilarating as it is challenging. This is an extraordinary time for the BPO space, with huge leaps in business technology, process and theory taking place against the backdrop of tumultuous economic conditions, the ongoing evolution of globalization, and the social and mobile revolutions playing out […]

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

It almost seems like something from a science fiction movie; a brainchild of a clever writer or the product of a young child’s fertile imagination. But, 3D printing is very real indeed, with the power to completely transform manufacturing, health care, engineering and retail—from the way parts and products are designed and produced to the […]

How Workforce 2020 Will Change Outsourcing

How Workforce 2020 Will Change Outsourcing

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers […]

Should CIO Be a Part-Time Job?

Should CIO Be a Part-Time Job?

Forgive me if the title of this article elevated your blood pressure or caused undue anxiety. The goal here is not to discount the role of the CIO in today’s business environment but to point out the fact that, in many companies, that role has significantly changed. Almost every company is becoming technology-centric, with digital […]

Is it Time to Replace BYOD with CYOD?

Is it Time to Replace BYOD with CYOD?

Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we have at home is superior technology. There […]

The Flexi-pricing Route to Cloud Innovation

The Flexi-pricing Route to Cloud Innovation

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. […]

Transformation That Really Happened. Here’s How! | Article

Transformation That Really Happened. Here’s How! | Article

Colliers International, a commercial real estate firm, faced this business challenge daily:  one of its brokers based in Asia wanted to do a deal with a broker based in the USA to lease two floors of a building in  Europe. “We had to make our local information available to our entire workforce,” recalls Veresh Sita, […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

The Next Generation Shared Services through BPO | Article

The Next Generation Shared Services through BPO | Article

Executives are all asking similar questions of their shared service organizations (SSO): “How do I get to the next level of shared services and realize more value?” “How do I change my SSO model to expand services and go global?” “How do I drive continuous process improvement initiatives?” “How do I deal with social media […]