Tag: telecom

Outsourcing Brings Benefit to BT

Outsourcing Brings Benefit to BT

Outsourcing Excellence Awards 2014 Best Telecom BT Group plc and Wipro     “Wipro’s commitment to service delivery has succeeded in significantly driving down our non-paid consumer customer churn. Overall, they’ve helped reduce our operational costs by 31-40 percent.” Neil Rowan, Head of Business Insight and Collaboration, BT Group Billing BT is one of the […]

BPO Evolves into BPM

BPO Evolves into BPM

Business process management used to be a set of tools and software suites to help business process outsourcing companies do their job. Now, BPM is a service offering. We rarely get to see evolution in the natural world. We know it happens and we have read about why and how certain trees, animals and birds […]

BPO Futures: Bet on Change

BPO Futures: Bet on Change

To live in an age of rapid change is as exhilarating as it is challenging. This is an extraordinary time for the BPO space, with huge leaps in business technology, process and theory taking place against the backdrop of tumultuous economic conditions, the ongoing evolution of globalization, and the social and mobile revolutions playing out […]

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

2013 Outsourcing Excellence Awards Winner BEST NETWORK SERVICES: Parsons and Alsbridge Network Services “Out of the gate, the savings knocked it out of the park.”                                   Linda Ashworth, Telecom Manager, Parsons Definition: The service provider worked with the client’s voice, mobile and data providers to benchmark and negotiate new independent telecommunications’ contracts after several years […]