2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]
2014 Outsourcing Excellence Award Best Going the Extra Mile Mobiltel and Amdocs “By working with a best-in-class service provider as Amdocs, we have been able to focus our efforts in going the extra mile for our customers by launching new services and providing unparalleled customer support.” Plamen Zyumbyulev, Director Network and IT Operations The Bulgarian […]
Outsourcing Excellence Awards 2014 Best Telecom BT Group plc and Wipro “Wipro’s commitment to service delivery has succeeded in significantly driving down our non-paid consumer customer churn. Overall, they’ve helped reduce our operational costs by 31-40 percent.” Neil Rowan, Head of Business Insight and Collaboration, BT Group Billing BT is one of the […]
Telecom is short for “telecommunication,” which has its roots in two words and two languages: “Tele,” from the Greek, means “distant,” and “communicatio“ is a Latin word that means “connection.” However, the process this simple term describes is far from simple to implement and purchase. For most corporate customers, great telecommunications services alone will not […]
When T-Mobile US, Inc. Needed a Partner to Streamline Billing, Improve Efficiency and Create a Continuum of Process Improvement, Amdocs Answered the Call
2013 Outsourcing Excellence Awards BEST CUSTOMER SATISFACTION: T-Mobile US, Inc. and Amdocs “Although outsourcing is a partnership, you have to make sure that you, as the customer, maintain control.” Habib Sarkis, Vice President, IT Operations and Support, T-Mobile US, Inc. You’d be hard-pressed to find another industry that is more competitive or moves at […]
BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]
Success Apparel, a children’s sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.
A Phoenix construction company wins a big job in Los Angeles. The first stage of the project requires a D10 bulldozer. Instead of hauling the heavy machine from Arizona to California, a costly expense even before gas prices skyrocketed, the contractor typically called a broker to sell the dozer in Phoenix at an auction and buy another one in California. It’s easier to pack your crew and travel to Los Angeles than it is to pack your crew and equipment and travel to Los Angeles, says Tri Nguyen, vice president of technology for EquipmentAuction.com.