Tag: terminate contract

Enabling Offshored Call Centers to Move Back On Shore | Article

Enabling Offshored Call Centers to Move Back On Shore | Article

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here’s how.

Service Level Agreements: A Better Mousetrap | Article

Service Level Agreements: A Better Mousetrap | Article

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties.

Avoiding Outsourcing Pitfalls | Article

Avoiding Outsourcing Pitfalls | Article

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

For CIOs, Breaking Up (With Your Outsourcing Supplier) Is Hard To Do | Article

For CIOs, Breaking Up (With Your Outsourcing Supplier) Is Hard To Do | Article

CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.

Development and Customization in Outsourcing | Article

Development and Customization in Outsourcing | Article

Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.

Seven Key Questions for Drafting Effective Exit Provisions | Article

Seven Key Questions for Drafting Effective Exit Provisions | Article

Exit provisions are among the most valuable contractual protections for a buyer. Here are seven important considerations in building a strong exit strategy.

Cost  V. Control: Thoughts on Outsourcing Your eCommerce Offering | Article

Cost V. Control: Thoughts on Outsourcing Your eCommerce Offering | Article

Companies face five key legal issues when they outsource their eCommerce offerings. Attorneys at Baker & McKenzie show you the legal sandbars and explain how to navigate around them.

IT Contracting With the Financially Challenged Survivors of the New Economy | Article

IT Contracting With the Financially Challenged Survivors of the New Economy | Article

We all watched the dotcoms become dot bombs. But you still want to do business with one. Here’s how to structure your contract to lower the risk.

Contracting for Energy Management Outsourcing | Article

Contracting for Energy Management Outsourcing | Article

Brad Peterson discusses current thinking on energy management outsourcing contracts.

13 Big Mistakes to Avoid | Article

13 Big Mistakes to Avoid | Article

Bill Bierce is in the catbird seat when it comes to watching outsourcing agreements go south. The founder of Bierce & Kenerson, P.C., a New York law firm specializing in outsourcing and technology law, has devised a lucky list of how to raise the odds on outsourcing success…

Contracting With ASP’s What’s the Customer to Do? | Article

Contracting With ASP’s What’s the Customer to Do? | Article

Application service providers (ASP’s) promise to make all this go away. Rather than pay large license fees and hire swarms of consultants, companies may rent the software, or buy applications by the drink, paying so much per user, per month. Applications will be delivered to the desktop, over the Internet. Just pay the money, and someone else will buy, install, connect and configure everything. The allure is plain, and has aroused interest in the marketplace, and from service providers, including well-financed startups, as well as such stalwarts as Intel and Oracle. The appeal is especially strong to new and smaller companies, who can adopt standard functions from popular packages more easily than larger, long-established organizations.

By November 1, 2000 Read More →
What Mistakes Can IT Buyers Make? | Article

What Mistakes Can IT Buyers Make? | Article

The Internet has made offshore outsourcing easier in many ways. But the basic problems inherent in these relationships haven’t changed. The speed has increased but the problems are the same, says Nich Mills, a partner with Procure-IT Strategic Contracting Consulting, an outsourcing consultancy in the Netherlands.

Protecting Buyers In A BPO Contract | Article

Protecting Buyers In A BPO Contract | Article

Business Process Outsourcing (BPO) can give companies a decided advantage in today’s marketplace. However, four legal issues have the power to derail an outsourcing contract’s success. If buyers include legal protections in their outsourcing contracts, they can enjoy the advantages BPO outsourcing brings, according to attorney David Pace, a partner in the Dallas office of Arter and Hadden LLP…

Problematic Areas of Cost | Article

Problematic Areas of Cost | Article

When asked how the cost of outsourcing transactions can be reduced, Dennis McGuire, president of Technology Partners International, says that the most problematic area occurs before the contract is signed. The largest source of costs, he explains, lies within the process of negotiating the contract…

Retaining Business by Remaining Flexible | Article

Retaining Business by Remaining Flexible | Article

If an outsourcing contract remains flexible and keeps its integrity, the likelihood that a vendor will keep its customers coming back for increased services and contract extensions is more likely. Kodak was one of the first major corporations to be involved in a blockbuster outsourcing deal in 1989 when it sold its mainframes to IBM and hired the IT company to do its data processing

The Legal View of Mergers and Acquisitions | Article

The Legal View of Mergers and Acquisitions | Article

The market reality today of intense merger and acquisitions activity, can create a significant challenge in outsourcing contract negotiations.