How do you “encourage” employees to do a task they dread and hence avoid? That was the dilemma Charlie Bess, HP Fellow and HP Enterprise Services’ Chief Technologist of Americas Application and Business Services, faced. He was the chairman of HP’s Global Tech Conference. Attendees must submit a paper and then have five people review […]
In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or […]
HRO and talent management processes are taking some dramatic turns. Here are the insights you need to know about what’s happening with the value proposition in both of these areas and how decision-making needs to be altered going forward.
Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits.
Serious legal consequences can result from employees’ lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost, highly effective solution that you need to know about.
Providing good service to your customers is vital no matter what type of business you’re running. But for managers in the food services industry, where increased competition has led to the challenge of staff retention and higher customer expectationss, supplying a good service becomes increasingly tough.