Tag: trends

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

Five Market Trends in Mobility and Semiconductors

Five Market Trends in Mobility and Semiconductors

“Innovation is exploding in the semiconductor business because of mobile devices,” says Arvind, leader of Wipro’s global semiconductor business. Why? Because consumers are becoming choosy. “Companies have to keep up with consumers’ expectations. If they don’t, they will become irrelevant,” adds the Wipro executive. Three underlying market demands are creating the five trends. The three […]

Vertical BPO: The Next Big Industry Trend | Article

Vertical BPO: The Next Big Industry Trend | Article

Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. […]

Changes in the Indian Provider Landscape | Article

Changes in the Indian Provider Landscape | Article

If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in […]

Increase in Onshore Hiring by Offshore Providers: Why Now? A Kowtow or Something Very Different? | Article

Increase in Onshore Hiring by Offshore Providers: Why Now? A Kowtow or Something Very Different? | Article

In just the past month, two Indian providers announced plans to expand their onshore operations in the United States. MindTree – a Tier 2 IT and product engineering services company – is opening its new IT development center in Gainesville, Florida and plans to bring at least 400 jobs into the city over several years. […]

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article

For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School […]

TALX Pre-employment Assessment Slashes Worker’s Comp Claims | Article

TALX Pre-employment Assessment Slashes Worker’s Comp Claims | Article

PDS Technical Services Inc. had a budget line item it was determined to fix: the specialty recruiting firm was paying $3 million a year in workers’ compensation costs. How could it cut that number? PDS, which likes to call itself “a project support company” because the company’s buyers generally hire its technical workers for specific […]

BPO THOUGHT SPOT | White Paper

BPO THOUGHT SPOT | White Paper

Welcome to this edition of BPO Thought Spot — providing you with meaningful thought leadership on the latest trends, innovations and practices in the outsourcing space. The world of outsourcing is evolving to meet the changing needs of today’s business. What began as a method of achieving labor arbitrage is transforming into a dynamic way for […]

The Mobility Phenomenon: The Megatrend that’s Changing Everything | Article

The Mobility Phenomenon: The Megatrend that’s Changing Everything | Article

Can you even remember what it was like to have to be in a “place” to make a call? When a flat tire meant a search for a pay phone? When email was something that accumulated between Friday and Monday, until the office computer was powered back on? It’s hard to believe that when the […]

Predictions about the Future of Cloud Computing: Possibilities and Issues | Article

Predictions about the Future of Cloud Computing: Possibilities and Issues | Article

Definition: “Cloud computing provides on-demand network access to a shared pool of configurable computing resources that users can rapidly provision and release with minimum client or provider interaction.” — From Cloud Sourcing for the Corporation by Ben Trowbridge, CEO, Alsbridge “I think there will be an explosion” in the near term, predicts Steven Morris, senior […]

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Outsourcing providers have been offering their clients analytics services for at least 15 years. “But today the interest in analytics is completely unprecedented,” reports Pankaj Kulshreshtha, senior vice president, analytics and research at Genpact. Earlier, clients only considered a few specialized functions were appropriate for the ‘quants’; today it’s all functions, he notes. “Procurement, marketing […]

The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

In the world of IT, Cloud has been the media darling, taking center stage in every conversation and publication. While it’s true that Cloud is a major trend in and of itself, its adoption has caused a domino effect in the industry as a whole. The advent of utility-based pricing, in combination with a more […]

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The big headline in BPO:  The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need […]

The Retail Revolution: Big Changes in Store for 2012 | Article

The Retail Revolution: Big Changes in Store for 2012 | Article

The past few years have not been kind to retailers. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent.  So, even though stores are selling more, they’re making less,” explained […]

Global Solutions in RPO | Video

Global Solutions in RPO | Video

Elliot Clark discusses the increased interest in global solutions and the bundling of permanent and contingent labor.

2011 RPO Trends | Video

2011 RPO Trends | Video

Tim Geisert of Kenexa discuss what mature outsourcing buyers are looking for in today’s RPO.