In addition to the thawing of the market and the increased momentum provided by the economic recovery, 2010 is becoming a very significant year in outsourcing. Buyers across the globe will spend in excess of US$100 billion annually on IT, business process and knowledge process services provided from offshore locations. This is the first year [...]
Everest Research Institute’s analysis highlighting trends in outsourcing & offshoring, insights on transaction trends, captive market dynamics, fact-base for Latin American destinations, and more. Click here to download the preview deck. Click here to purchase the complete report.
Download the free webinar handout presented by Everest Group on August 17, 2010.
This is a preview deck. Insights into trends and next generation imperatives for service providers along key components of global delivery – location portfolio, operating model, and talent management.
This is a preview deck. Analysis of the BAO market across various dimensions: market overview and key business drivers, buyer adoption trends, current transaction characteristics, and supplier landscape.
Leading adopters of global sourcing are building on their successful experiences of offshore IT and transactional process services by offshoring their complex judgment-intensive “knowledge services.” Such services are talent intensive and thus an ideal for leveraging offshore talent pools. This paper presents findings from an Everest Research Institute study analyzing the evolution and maturity of [...]
This is a preview deck. Examination of the 2010 European MPHRO (multi-process HRO) supplier landscape and assesses and positions suppliers using Everest’s PEAK Matrix framework.
This is a preview deck. Everest Research Institute’s analysis from key messages from the IT Outsourcing RFI 2010 and conclusions on market trends in ITO during 2009.
Download the handout from the free webinar presented by Everest Group on May 13, 2010.
This is a preview deck. Industry-leading coverage of the global multi-process HRO market, with a focus on market size, transaction characteristics, and supplier evaluation.
This is a preview deck. Data-rich report analyzing the PO market – information on trends to watch out for, PO value proposition, and supplier performance.
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially [...]
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services [...]
Industry leading coverage of the global FAO market – over 70 pages of analysis of market size and buyer adoption trends, contract characteristics, and the vast supplier landscape.
Everest Research Institute explores the dynamics of the Global RPO Supplier Landscape and its effect on the RPO market. Includes key areas in which suppliers are creating differentiation, and delivery capabilities of over 15 leading RPO suppliers. This is the preview deck.
An in-depth, 195 page report that highlights key trends and developments in the global outsourcing and offshoring market. Includes captive-related issues, location risks and opportunities, and a primer on the evolving FAO landscape. This is a preview deck.
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