2011 RPO Trends | Video
Tim Geisert of Kenexa discuss what mature outsourcing buyers are looking for in today’s RPO.
Tag: "trends"
June 8, 2011 | 0 comments | Read More
Business Process as a Service – The Next Wave of BPO Delivery | Article
Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations’ outsourcing quiver in how they approach their finance and accounting and other back-office functions. “Businesses that leverage traditional outsourcing deals are looking to move off [...]
February 1, 2011 | 3 comments | Read More
Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne [...]
January 4, 2011 | 2 comments | Read More
Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article
New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping [...]
January 4, 2011 | 5 comments | Read More
The Big Challenge that Will Reshape Outsourcing from 2011 – 2015 | Article
With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm [...]
January 4, 2011 | 3 comments | Read More
Cloud Computing: Hackett Study Identifies Emerging Best Practices and Experiences of Early Adopters | White Paper
The Hackett Group recently conducted a study to understand what companies are doing in the area of cloud computing, where the greatest areas of opportunity and risk are, and early lessons learned that may make adoption easier and more successful for those still on the sidelines. Study findings are segmented into two groups of participants [...]
January 4, 2011 | 0 comments | Read More
Forces of Change Shaping Outsourcing Solutions | Article
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO [...]
January 4, 2011 | 3 comments | Read More
Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article
What will be the speed of adoption of outsourced cloud computing solutions over the next five years? How will the cloud evolve and change outsourcing arrangements? How can buyers of outsourcing services optimize their cloud opportunities and manage the risks? Outsourcing Center interviewed industry executives about developments in outsourced cloud computing solutions. In this article [...]
January 4, 2011 | 2 comments | Read More
Buyers Face Decisions around New Opportunities and Risks in Outsourced IT Solutions | Article
Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different kind of IT and support environment than what we had just a few short years ago.” Here’s how he describes this new environment: More sensors deployed in more parts of a customer’s business giving organizations a deeper understanding of their [...]
Outsourcing Experts Discuss New Flexible Pricing Models | Article
Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts and pricing models over the next two to five years. Their insights reveal buyers and providers will approach outsourcing initiatives differently than in the past. Q. Outsourcing pricing models and contract vehicles have evolved over the past few years. How [...]
Risks and Complexities in Outsourcing Decisions in the Midmarket | Article
For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that [...]
January 4, 2011 | 2 comments | Read More
Decision-Making Insights for Companies Outsourcing HR Functions | Article
HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for [...]
January 4, 2011 | 2 comments | Read More
Hot Spots for Growth in Outsourcing | Article
Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies [...]
January 4, 2011 | 3 comments | Read More
When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially [...]
April 1, 2010 | 0 comments | Read More
BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services [...]
Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector | Article
A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
March 1, 2010 | 0 comments | Read More
