Oracle’s Tibor Beles believes buyers are more interested today about what is under the hood of providers’ service offerings. That’s why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability.
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
At Freeborders, the buzz word is CHINDUSSM – the amalgam of the best in China, India, and the United States. Jim Reesing, executive vice president, explains why global businesses need a trio of geographies, not a duo in today’s highly volatile business world.
Dr. Christian Baader, SAP vice president, is one of the architects of SAP’s unique BPO partnering model with service providers. Read why Dr. Baader thinks the BPO market is bipolar, why BPO should become more like automobile manufacturing, and what the movie The Bucket List can teach everyone.
The fight for IT resources gets tougher across Eastern Europe. In Russia many software development companies have seen more success on the local IT market than abroad. The Russian economy finally showed a need for the talented engineers back home. The Polish IT labor pool is almost exhausted and the outsourcing industry in Romania is sold out. Here’s what’s happening.
A whitepaper based on survey results from Fortune 1000 firms predicts future BPO trends in worldwide customer requirements.
The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.
We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
Common themes ran through the relationships of the Awards winners–whether the buyer was collecting child support payments in Louisiana, performing cardiac surgery in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned.
A new approach to the mature, time-honored practice of information technology outsourcing, ITO 2.0
Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.
Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.
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