Tag: trusted advisor

Symptoms of Outsourcing Success | White Paper

Symptoms of Outsourcing Success | White Paper

Outsourcing Center undertook a study of 237 outsourcing arrangements in the Outsourcing Excellence Awards program during 2002-04 to determine the outstanding aspects of how successful relationships work. The study revealed a set of symptoms, or characteristics, evident in each case where the parties achieved their anticipated (or more) value outcomes. This paper presents the findings […]

Business Transformation: Proven Success Factors | White Paper

Business Transformation: Proven Success Factors | White Paper

Some outsourcing relationships achieve a “trusted partner” status, with both parties harvesting continually growing benefits over a long term. This type of relationship is required in business transformational objectives, but it’s rare. This paper examines the Acxiom-TransUnion relationship, a model for outsourcing since 1992. Click here to download this white paper