2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]
Scotland Beckons as a High-Quality Outsourcing Location, Especially for the Financial Services Sector | Article
Scotland is not a low-cost outsourcing alternative. In fact, most of the service providers in Scotland also have operations in low-cost locales. Yet Scotland has become an important part of the global mix. Why? “We have been under a bushel. Now it’s time to come out into the limelight and show the world there are […]
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.
Outsourcing Provides a New Method for Customer Service for Online UK Retailer Using Home-Based Agents | Article
High-level customer service is essential for online. Ramping up and down call center staff due to seasonal fluctuations make it challenging to provide the kind of top-notch customer service this segment expects. Shop Direct tried a new approach for the UK: using home-based agents. Here is its success story.
South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent.
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
When Alan Cartwright became the new finance director of Interdean International Relocation, he performed a routine process review. He discovered several operational deficiencies in the company’s payroll and personnel management areas. A new provider fixed it all, providing a host of business benefits and savings of 10,000 pounds a year.
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Bedford Genuine Parts, a popular truck brand in the UK, had to keep track of over 8,000 parts. Outsourcing its logistics reduced inventory and saved money.
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.
A regular attendee of conferences on outsourcing, Norman Haighton, one of the directors of the Benefits Agency at the Department of Social Security in the UK, wants to learn as much as possible about outsourcing in the private sector.
As Richard Lister, head of the IT Outsourcing Group at the London-based Berwin Leighton law firm, looks at the U.K., he sees a maturing outsourcing market which he expects to be driven by three major trends in 1999.
Tall oaks from little acorns grow. That old Latin saying applies to the staggering growth taking place in international Information Technology (IT) outsourcing. The growth trends predicted over the next few years in the US and around the world are rooted in a strong and established corporate practice of outsourcing. As this growth continues, COMPASS sees a worldwide need for more effective, corporate outsourcing strategies.