In the last several decades, a handful of innovations have fundamentally changed the way businesses and individuals use technology. The move from mainframes to client-server environments, the rise of the PC, the widespread embrace of ERP systems, the Internet – each of these have marked distinct periods of business transformation and major IT market shifts. [...]
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
Illinois’s Governor announced drivers did not have to wait more than 15 minutes to pay tolls; the only way to make this possible was to use an electronic toll-collection system. The Tollway needed an e-Commerce solution. When tolls were about to double, the Web site saw a 1,200 percent increase. Read how Unisys made it happen.
Historically, Unisys’s HR department did all its recruiting internally. But then the outsourcing supplier won three major outsourcing engagements at once and had to staff them in just 60 days. One required 600 people. It turned to an RPO, The RightThing, to fill those slots.
The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?
Traditional Service Level Agreements offer tangible measurements of the operational value and financial merits of a sourcing relationship. But what about the less obvious gauges of business value? Learn more about Balanced Scorecard, Six Sigma, Total Quality Management, and other tools and techniques for measuring, describing, and aligning outsourcing relationships to business objectives.
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Identify which IT and technology-intensive business processes you should insource, and which should be outsourced. Align your sourcing strategy and management practices to boost productivity and business performance without increasing costs.
The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased availability, reliability, flexibility and scalability.
Delivering business results is one of the greatest challenges facing IT organizations today. How to demonstrate the value delivered in a way that is convincing to the business can be tricky. Learn how to help your clients create business value, measure performance, and drive continuous improvement.
The City of Charlotte recognized that creating a single point of-contact for end-user IT support would not only reduce costs and enhance the quality of service to end-users, but would allow the City to better leverage technology across all business units.
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.
Market trends suggest the philosophy on information technology outsourcing spending decisions is changing within the financial institutions sector. Here’s why.
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
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