buyingTeam is a procurement outsourcer and solutions provider, bringing extraordinary benefits to blue-chip organizations across Europe and North America via an innovative knowledge-based shared services model. Fundamental to our success is how we change the way our clients think about procurement, redefining it as an indispensable strategic tool. By doing so, we release procurement’s potential [...]
Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster. Xchanging provides procurement, accounting, human resources and technology services across [...]
At Aditya Birla Minacs, “inspired every day” is more than a tagline. It is part of our DNA. And it drives every Minacscion to realize our vision and execute on our mission, every day. Our mission is to exceed client expectations every time with our passion for excellence and speed of execution, leveraging our global delivery [...]
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
A noiseless and on-time transition is critical in maximizing the value achieved in an outsourcing initiative, but it is difficult for many outsourcing relationships to overcome the transition challenges. This case study details how T-Mobile UK achieved that objective by leveraging Infosys BPO’s proven transition methodology. The initiative involved four departments, 21 processes, 130 sub-processes, [...]
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.
High-level customer service is essential for online. Ramping up and down call center staff due to seasonal fluctuations make it challenging to provide the kind of top-notch customer service this segment expects. Shop Direct tried a new approach for the UK: using home-based agents. Here is its success story.
South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent.
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
When Alan Cartwright became the new finance director of Interdean International Relocation, he performed a routine process review. He discovered several operational deficiencies in the company’s payroll and personnel management areas. A new provider fixed it all, providing a host of business benefits and savings of 10,000 pounds a year.
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Bedford Genuine Parts, a popular truck brand in the UK, had to keep track of over 8,000 parts. Outsourcing its logistics reduced inventory and saved money.
INSURANCE UPDATE:
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.
A regular attendee of conferences on outsourcing, Norman Haighton, one of the directors of the Benefits Agency at the Department of Social Security in the UK, wants to learn as much as possible about outsourcing in the private sector.
Loading ...
Outsourcing Buzz Blog Outsourcing Alert
