EXL, a leading business process solutions company, has announced it has been recognized as a Major Player in a new IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations, 2015 Vendor Assessment. “We are delighted to be recognized as a Major Player in the IDC MarketScape for our utilities customer operations,” said Madhavi Dahanukar, […]
BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
When Don Borgschulte, managing director of information technology and services, New Century Energies, arrived on the job in November 1996, his mission was clear. He had been hired to ‘fix’ his company’s badly faltering outsourcing relationship with IBM Global Services.