Tag: Vales Consulting

Trends Point to Far-Reaching Changes in Government Outsourcing | Article

Trends Point to Far-Reaching Changes in Government Outsourcing | Article

Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.

Full Service BPO Takes a Leasehold in Commercial Real Estate | Article

Full Service BPO Takes a Leasehold in Commercial Real Estate | Article

After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able to open stores in 30 percent less time.

Consortia Buying: An Upcoming Trend in Outsourcing | Article

Consortia Buying: An Upcoming Trend in Outsourcing | Article

The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.

Required Reading on the Realities of Business Transformational Outsourcing | Article

Required Reading on the Realities of Business Transformational Outsourcing | Article

In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.

Buyer’s Guide to Business Transformational Outsourcing Essentials | Article

Buyer’s Guide to Business Transformational Outsourcing Essentials | Article

Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.

The Rise of Global Business Process Outsourcing | Article

The Rise of Global Business Process Outsourcing | Article

Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and increase profitability into the new millennium.

New Landmark Survey Demonstrates Global BPO Growth | Article

New Landmark Survey Demonstrates Global BPO Growth | Article

The practice of outsourcing business processes is gaining favor with top executives at corporations around the world, leaving them satisfied with the service they’re receiving, free to focus on core activities, and looking carefully for new areas to outsource.