A tight collaboration between BPO provider and his software vendor(s) will help establish processes that are both well designed and will sustainably meet day-to-day operational requirements.
Delivering business results is one of the greatest challenges facing IT organizations today. How to demonstrate the value delivered in a way that is convincing to the business can be tricky. Learn how to help your clients create business value, measure performance, and drive continuous improvement.
With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers’ back end systems to stand out from the pack, which now includes traditional procurement service providers.
A Capgemini sponsored study of 288 senior finance executives found that 72% of executives in a position to judge the value of their companies’ outsourcing efforts say they “met or exceeded” expectations. 73% of survey respondents said they are interested in outsourcing anything from “a few more discrete processes” to “everything”. Click here to download [...]
A new IBM study found companies that outsourced IT outperformed their peers on three key business metrics. Here’s why.
Companies stand on the cusp of a growing BPO wave, and companies that do not recognize and act on this enormous potential risk being left behind. Read what HP has to say.
A case for Finance and Accounting Process Outsourcing by iGATE Global Solutions Ltd. Click here to download this white paper
Relationships between the service provider and the client are key to the success of an outsourcing engagement. Learn how HP uses their governance model along with the Total Customer Experience and Quality Program to engage with their customers to achieve a long-term relationship with mutually beneficial outcomes and strong business results.
History is full of instances where a competitor’s innovation disrupted–and even destroyed–a well-established company’s core business model. This paper discusses a disruptive business solution offered by Acxiom, which will help information-products companies change the way they do business. Adopting this solution will change market position for information-products companies (as well as their clients in multiple [...]
An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI.
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement.
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study’s list of 20 things to improve your outsourcing relationship.
Sometimes the source for efficiencies, cost savings and innovation is in the buyer’s own back yard.
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