Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing IT improves business processes to help buyers remain competitive.
Outsourcing Center, Kathleen Goolsby, Senior Writer
As healthcare professionals strive to focus on their core competencies and become more efficient and cost-effective, they turn to outsourcing as a solution. Buenaventura Medical Group (BMG), a 50-doctor, multi-specialty group with five locations and 100,000 patients, made that decision five years ago. In efforts to stay ahead of their competition, they realized that printing and mailing their patient statements was sorely in need of process improvement.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.
Outsourcing Center, Kathleen Goolsby, Senior Writer
No doubt, you’ve seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You’re in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company. When it comes to outsourcing, though, you can bet that Allstate is in the good hands of its supplier, EDS. Larry Moser, Senior Marketing Manager at Allstate and Product Manager for its flood and mobile home lines, recalls that a decision was made in 1986 that Allstate would join the Write Your Own Flood Insurance Program. He says the company subsequently looked at its processing operation and realized that writing flood was a lot different from its other lines (auto, life, property) and decided to explore what opportunities there might be for the processing of the flood business.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide for their customers, and both fly on the wings of innovation when it comes to business ventures. Commonwealth is Australia’s largest domestic financial services organization (largest domestic bank, largest funds manager, largest online stockbroker, and among the largest insurance companies). It has more than 10 million customers, more than 110,000 location points, 3000 ATMs, 120,000 point-of-sale terminals, Internet banking, online telephone banking; and its Web site handles more than 10% of the total trades on the Australian stock exchange on any given day. 1,400 Commonwealth employees transferred to EDS when the October 1997 contract was signed.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter the brave new economy. IT is enabling, adds Ragusa. The Web has created some strange bedfellows. Heated competitors are now working together in business-to-business (B2B) exchanges…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract manager of IS for General Motors Corp. in Detroit, Michigan. Today, vendors must differentiate themselves in the marketplace and create an important distinction between their value added abilities and the commodity they are selling…
Bill Deckelman
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.
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