Truckloads of Treasures | Article
This outsourcing partnership started an entirely new industry that’s now a significant source of revenue for both parties. It’s an unparalleled story of what can be achieved through innovative outsourcing partners.
Tag: "value"
February 1, 2002 | 0 comments | Read More
Executives Hearing Outsourcing’s Value | Article
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
January 1, 2002 | 0 comments | Read More
IT Adds Value to Business Processes | Article
Outsourcing IT improves business processes to help buyers remain competitive.
January 1, 2002 | 0 comments | Read More
Just What the Doctor Ordered | Article
As healthcare professionals strive to focus on their core competencies and become more efficient and cost-effective, they turn to outsourcing as a solution. Buenaventura Medical Group (BMG), a 50-doctor, multi-specialty group with five locations and 100,000 patients, made that decision five years ago. In efforts to stay ahead of their competition, they realized that printing and mailing their patient statements was sorely in need of process improvement.
July 1, 2001 | 0 comments | Read More
Maximizing the Benefits of Economies of Scale | Article
Economies of scale are the holy grail of outsourcing. Certainly, scale is the most easily understood leverage point in outsourcing. The optimal use of infrastructure and the experience and expertise around a process are what generates the power of economies of scale. Outsourcing is often the only way many buyers can take advantage of this [...]
May 1, 2001 | 0 comments | Read More
As Safe as Fort Knox | Article
Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.
April 1, 2001 | 0 comments | Read More
Aligning Interests: Measuring Outsourcing Success By Business Results | Article
Aligning interests is essential in today’s uncertain economy. Outsourcing relationships come under stress from multiple pressures. The business changes over time and suddenly has different needs than the business that signed the original outsourcing agreement. Or, business conditions change, rendering the initial outsourcing contract unworkable. Companies change complexion through mergers, acquisitions and divestitures, putting pressure on the operative outsourcing agreement.
April 1, 2001 | 0 comments | Read More
Flooded with Possibilities | Article
No doubt, you’ve seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You’re in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company. When it comes to outsourcing, though, you can bet that Allstate is in the good hands of its supplier, EDS. Larry Moser, Senior Marketing Manager at Allstate and Product Manager for its flood and mobile home lines, recalls that a decision was made in 1986 that Allstate would join the Write Your Own Flood Insurance Program. He says the company subsequently looked at its processing operation and realized that writing flood was a lot different from its other lines (auto, life, property) and decided to explore what opportunities there might be for the processing of the flood business.
February 1, 2001 | 0 comments | Read More
Feathering Each Other’s Nests | Article
Birds of a feather flock together aptly describes the beginnings of the outsourcing relationship between Commonwealth Bank of Australia and its supplier-partner, EDS Australia. Both organizations are huge, both are global, both are renowned for the top-notch services they provide for their customers, and both fly on the wings of innovation when it comes to business ventures. Commonwealth is Australia’s largest domestic financial services organization (largest domestic bank, largest funds manager, largest online stockbroker, and among the largest insurance companies). It has more than 10 million customers, more than 110,000 location points, 3000 ATMs, 120,000 point-of-sale terminals, Internet banking, online telephone banking; and its Web site handles more than 10% of the total trades on the Australian stock exchange on any given day. 1,400 Commonwealth employees transferred to EDS when the October 1997 contract was signed.
February 1, 2001 | 0 comments | Read More
IT Vendor as Change Agent | Article
Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter the brave new economy. IT is enabling, adds Ragusa. The Web has created some strange bedfellows. Heated competitors are now working together in business-to-business (B2B) exchanges…
January 1, 2001 | 0 comments | Read More
Equity Creates ‘Sticky’ Outsourcing Deals | Article
Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract manager of IS for General Motors Corp. in Detroit, Michigan. Today, vendors must differentiate themselves in the marketplace and create an important distinction between their value added abilities and the commodity they are selling…
January 1, 2001 | 0 comments | Read More
Outsourcing Gains a Foothold But There is Still Much to Learn | Article
Since Professor Wendy Currie of Brunel University in London, began researching information technology (IT) outsourcing in the early 1990s, the market has changed quite a bit. At that time the developing vendor market was growing, but still in the adolescent phase. Now it is well on its way to full maturity. According to Currie’s and Leslie Willcocks’ business guide titled New Strategies in IT Outsourcing, the global outsourcing market was £96 billion in 1998, and will reach £151 billion by the year’s end.
September 1, 1999 | 0 comments | Read More
The Information and Business Process Utility | White Paper
The rise of the browser-based application and rapid expansion of Internet bandwidth has also enabled the information and business process utility (IBPU) — a natural extension of the explosive growth of the World Wide Web.
August 1, 1999 | 0 comments | Read More
Maintaining a Clear Focus | Article
In the past 30 years, outsourcing has evolved from a facilities management system for IT to an almost generic method of contracting.
November 1, 1998 | 0 comments | Read More
Negotiating Effective BPO Contracts | Article
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.
October 1, 1998 | 0 comments | Read More
The Many Flavors of BPO | Article
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.
October 1, 1998 | 0 comments | Read More
