Tag: Virgin Atlantic
WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article
Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.