Tag: VoIP

A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices | Article

A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices | Article

Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.

How to Successfully Manage Multiple IT Suppliers | Article

How to Successfully Manage Multiple IT Suppliers | Article

Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.

When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish | Article

When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish | Article

In a true outsourcing partnership, each player contributes to the well-being of the relationship. But sometimes the buyer goes the extra mile to take care of the supplier. Read how Ping Identity worked with Luxoft’s engineers to create the best possible outcomes.

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone | Article

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone | Article

Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.

Outsourced Telecom ‘Quarterback’ Scores Touchdown for NFL’s Arizona Cardinals | Article

Outsourced Telecom ‘Quarterback’ Scores Touchdown for NFL’s Arizona Cardinals | Article

Next February the University of Phoenix Stadium will host the Super Bowl. The Stadium features a cutting-edge voice and data communication infrastructure that includes a multimedia IP network. Read how the Arizona Cardinal’s VP of Technology turned to its ICT supplier for help from the blueprint stage forward.

An ICT Supplier That Works for Free! | Article

An ICT Supplier That Works for Free! | Article

Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.

Outsourcing Keeps Washington 211’s Far-Flung Network in Contact With Its Citizens | Article

Outsourcing Keeps Washington 211’s Far-Flung Network in Contact With Its Citizens | Article

Washington’s 211 phone system can rapidly scale up in a disaster, then back during normal times. If one of the call centers is down because of an emergency situation, the system automatically routes the caller to the next available person, even if at a different regional center. None of this was possible without outsourcing.

Brewing Up IT Success: Outsource Your Network Globally | Article

Brewing Up IT Success: Outsource Your Network Globally | Article

InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.

Solving SMBs’ Communications Technologies Challenges | Article

Solving SMBs’ Communications Technologies Challenges | Article

Most small to midsize businesses (SMBs) don’t have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can’t effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communication technologies and devices on their own. So they outsource.

Small Wireless Firm Stays Competitive With Outsourced Access to Remote Technology | Article

Small Wireless Firm Stays Competitive With Outsourced Access to Remote Technology | Article

How can an organization provide remote users with more secure access to enterprise applications and intranet portals? Outsourcing the secure socket layer virtual private network is one way. Now employees can leave their laptops at home when they travel and safely use a hotel’s business center.

When The Phones Don’t Work, Call A VoIP Supplier | Article

When The Phones Don’t Work, Call A VoIP Supplier | Article

Success Apparel, a children’s sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.

VoIP Security: Protecting Voice Traffic From Prying Ears | Article

VoIP Security: Protecting Voice Traffic From Prying Ears | Article

A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.

Emerging Trends in Telecom Outsourcing Touch Every Part of the Industry | Article

Emerging Trends in Telecom Outsourcing Touch Every Part of the Industry | Article

IDC says the telecom sector will lead all other verticals in outsourcing engagements over the next five years. Read how wireless, radio frequency ID, and VoIP are changing telecom outsourcing.

VoIP Solves Technology, Labor Challenges for Growing US Call Center | Article

VoIP Solves Technology, Labor Challenges for Growing US Call Center | Article

VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.

Cigarette Manufacturer Rolls Out VoIP | Article

Cigarette Manufacturer Rolls Out VoIP | Article

JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

How Leading Companies Avoid Being Bitten by Telecom Expenses | Article

Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.