The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that […]
GoldLantern designs Bluetooth and iPod/MP3 devices, which it sells through distribution agreements with Fry’s Electronics, Costco, Wall-Mart, and Micro Center. Thanks to outsourcing the distribution and logistics to Suddath Logistics/Centra Worldwide, the company operates with less than 15 employees.
SaaS Enables Next-Generation Inter-Warehouse Inventory Visibility for Supply Chain Management and 3PL Industry | Article
The SaaS model has now been applied to a supply chain, warehousing, and inventory management solution. It’s cost-effective, flexible, has a quick implementation, and resolves all the challenges that 3PLs and their customers face.
Maquiladora Shelter Services Provider Keeps Manufacturer’s Supply Chain Nimble, Affordable | Article
Powerbrace Rail Products was in expansion mode and decided offshoring was the answer. The manufacturer looked at Asian opportunities but chose a Maquiladora solution in Mexico. The company needed a service provider that knew the ins and outs of Maquiladora. Take an inside look at a successful nearshore relationship.
Within the manufacturing industry, outsourcing plays an important role beyond the processes associated with just manufacturing products. Here is the story of what’s taking place behind the scenes with surplus equipment.
Returns due to sizing errors had been a problem for a company selling children’s clothes on the Internet. Outsourcing solved the problem thanks to the supplier’s analytics.
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
A European cosmetics company outsourced its U.S. distribution when it entered the American market. But it took a couple of makeovers to get it right.
Outsourcing your warehousing, distribution and other supply chain functions is not just about reducing costs and speeding up deliveries. Some companies use this outsourcing strategy to achieve a more dramatic impact on their competitive advantages.
Virtual warehousing is not new, but it’s sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.
This past year companies have shifted their focus from ecommerce to elogistics outsourcing, reports Romala Ravi, an analyst with International Data Corporation (IDC) in Framingham, Massachusetts. Ravi specializes in elogistics outsourcing. She defines elogistics as an IT-enchanced and integrated function that stretches from the front-end online store all the way to the end customer. This process includes: Order management Warehousing and fulfillment Returns management Transport and delivery Customer service issues Hype about ecommerce dominated the logistics world for the last 24 months. Ravi says corporations spent significant sums building their front end capabilities. But the real challenge surfaced when the order was placed. Delivery became a problem. Then the 1999 Christmas season arrived and volume soared. Companies couldn’t deliver because of spikes in volume, notes the analyst.
In 1966 Robert Walther was running a trucking company. One of its key accounts was hauling Barbie dolls and needed a warehouse to store the doll’s component parts. Could Walther help him? So the entrepreneur formed Brook Warehousing Systems in Bridgewater, New Jersey, to accommodate his customer.
Vincenzo Marino worked for a company that used robots on an automobile industry assembly line. There, he watched as workers sat idle while the plant waited for a crucial part that someone had forgotten to order. Every time you make a mistake, the company loses time and money, observes Marino. In 1989 Marino left to join Unitec, an outsourcing supplier specializing in supply chain management and logistics. The company has two offices in Europe, one in Augsburg, Germany, the other in Saubaudia, Italy. Marino, the CEO, was determined to improve the process….