Tag: winners 2014

How Managed Cloud Produced Big Business Benefits for Sony Playstation

How Managed Cloud Produced Big Business Benefits for Sony Playstation

2014 Outsourcing Excellence Awards Best ITO—Infrastructure Sony Playstation and Oracle “We were able to achieve our goal of creating an outsourcing center of excellence due to Oracle’s willingness to take a long-term view of the relationship and the exceptional efforts of my business application team.”    Sreedhar Vaidyanathan, Sony Computer Entertainment America, Playstation Business Unit […]

Ford Drives Automotive Infotainment via Innovative Outsourcing

Ford Drives Automotive Infotainment via Innovative Outsourcing

2014 Outsourcing Excellence Awards Most Innovative Ford Motor Company and Luxoft  “We’ve used outsourcing at Ford for many years, but this project delivered several firsts for our product development team—a partnership with global provider Luxoft and an automotive infotainment breakthrough.”          Julius Marchwicki, Global Product Manager Outsourcing is not new to Ford Motor Company, a […]

Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

Good Communication Signifies Outsourcing Success at Swiss Re

Good Communication Signifies Outsourcing Success at Swiss Re

2014 Outsourcing Excellence Awards Best Communication Swiss Re and Birlasoft (India) Ltd. “We have had some really tough discussions. But we always find a solution because we are both interested in constructively solving the problem and reaching a mutual understanding.” Peter Cartwright, Head Service Operation, Swiss Re Issues are part and parcel of any outsourcing […]

Focus and Trust Help Mobiltel Deliver Customer-centric Services

Focus and Trust Help Mobiltel Deliver Customer-centric Services

2014 Outsourcing Excellence Award Best Going the Extra Mile Mobiltel and Amdocs  “By working with a best-in-class service provider as Amdocs, we have been able to focus our efforts in going the extra mile for our customers by launching new services and providing unparalleled customer support.” Plamen Zyumbyulev, Director Network and IT Operations The Bulgarian […]

Collaborative Partnership Supports P&G’s Customer Focus

Collaborative Partnership Supports P&G’s Customer Focus

2014 Outsourcing Excellence Awards Most Collaborative Procter & Gamble and Infosys BPO “We look at partners differently, selecting partners who strive for innovative solutions.  Supporting each strategic partner is a deliberate process that facilitates a unique, collaborative relationship.” Damon Frost, Director, Global Business Services, Procter & Gamble With hundreds of the world’s best known brands, […]