Definition: “Cloud computing provides on-demand network access to a shared pool of configurable computing resources that users can rapidly provision and release with minimum client or provider interaction.” — From Cloud Sourcing for the Corporation by Ben Trowbridge, CEO, Alsbridge “I think there will be an explosion” in the near term, predicts Steven Morris, senior [...]
Outsourcing providers have been offering their clients analytics services for at least 15 years. “But today the interest in analytics is completely unprecedented,” reports Pankaj Kulshreshtha, senior vice president, analytics and research at Genpact. Earlier, clients only considered a few specialized functions were appropriate for the ‘quants’; today it’s all functions, he notes. “Procurement, marketing [...]
If ITO were a movie, Cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the ITO space. This article focuses on those unsung heroes and the impact they’ll have [...]
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent. So, even though stores are selling more, they’re making less,” explained [...]
Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center [...]
Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to [...]
Wipro Voice: A Discussion with Deepak Jain, Senior Vice President and Head of TIS “You can see computers everywhere but in the productivity statistics.” — Robert Solow, Economist The CEO wants to know how to transform IT from a cost center to a game changer. The CIO wants to run IT like a business. The [...]
Wipro Voice: A Discussion with KD Singh, Global Head of the ISV business “My own theory is that we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy. More and more major businesses and industries are being [...]
Wipro Voice: A Discussion with K R Sanjiv, Senior Vice President for Analytics and Information Management Enterprises, physicians, stock traders, oil rig operators — everyone these days is awash in data. How do you make sense of all the information? How do you use it to make better business decisions and ultimately more money? Wipro [...]
Wipro Voice: Manish Dugar, Senior Vice President, BPO Historically companies outsourced business processes to save money or gain process efficiency. But as service provider offerings and buyers matured, BPO can now become a revenue enabler, according to Manish Dugar, senior vice president, BPO. In some cases, old, outdated technology and antiquated processes in the back [...]
Outsourcing Excellence Award – Service Provider Excellence Award: Best IT Enablement of BPO: Wipro “The accounts payable process required a renewed focus to improve the process maturity. We needed to increase working capital optimization, clear invoice backlogs and reduce exceptions and overall cycle time. This requires a suite of tools specifically designed to achieve these [...]
Wipro Point of View: T is for Technology, Totality, and Tads Technology has been a cog in the BPO wheel for a while. Today technology is seated at the core of all major BPO deals. Cost benefits are now a given Expectations from outsourcing services are more qualitative in nature Despite the shaken-up economy, BPO [...]
Welcome to the inaugural issue of the BPO Thought Spot Journal presented by Wipro BPO! The thoughts presented in this journal are part of our pioneering efforts to share ideas and best practices with customers and other stakeholders. Some of the emerging trends that we have covered here include: Looking at achieving functional goals and not [...]
Wipro Voice: A Conversation with Bhanumurthy, Sr VP, RCTG Business, Wipro Technologies New urban markets, accessible technologies, changing social patterns, and a cautious return of consumer spending are brokering new opportunities for retailers. What are the strategies, tools, and technologies that make the road ahead a smooth ride? The first decade of the 21st century [...]
A Wipro Trend Setter Conversation with Jyotirmay Datta, Global Industry Head for Medical Devices Emerging markets will play a “big role” in altering the business mix of medical device manufacturers, posits Jyotirmay Datta, Global Industry Head for Medical Devices for Wipro. Medical devices include any and everything physicians and caregivers use to treat patients or [...]
Organizations of all sizes and across all industries are constantly looking to grow. In the wake of the global financial crisis and into recovery, organic growth in many sectors slowed drastically during 2010. Consequently, this year, the time is ripe for cash-rich companies to acquire target firms at low multiples. But acquiring organizations have many [...]
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