Tag: Wipro BPO

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

If you’re like many companies that are outsourcing business processes and evaluating your technology options, then you’re probably buying products and services separately. In other words, whether you’re outsourcing Accounts Payable, Order Management or any other process, your provider would typically deliver a made-from-scratch product topped with best practices and complementary services to meet your […]

Creating Business Value is the New Leading Edge in Outsourcing | Article

Creating Business Value is the New Leading Edge in Outsourcing | Article

Traditionally, organizations outsourced to save money and improve their processes thanks to an expert who could invest in systems and technology.  Cost arbitrage was the foundation of outsourcing over the last decade. Service providers based out of low-cost locations provided services at lower costs without compromising on work quality. In the second generation of outsourcing, […]

Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article

Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article

Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is generating huge amounts of unstructured data that’s brimming with business insights — from consumer preferences to competitor activities. That’s why many companies are using social media monitoring tools to “listen” to these conversations. These automated tools — from firms such […]

BPO as a Revenue Enabler | Video

BPO as a Revenue Enabler | Video

Manish Dugar, Sr VP Wipro BPO, shares his views on how Wipro is helping its customers do business better by leveraging BPO as a revenue enabler.

“Do Business Better” Using BPO as a Revenue Enabler | Article

“Do Business Better” Using BPO as a Revenue Enabler | Article

Technology Benefits in BPO: Are They Real? | Article

Technology Benefits in BPO: Are They Real? | Article

Wipro Point of View: T is for Technology, Totality, and Tads Technology has been a cog in the BPO wheel for a while. Today technology is seated at the core of all major BPO deals. Cost benefits are now a given Expectations from outsourcing services are more qualitative in nature Despite the shaken-up economy, BPO […]

2011 Outsourcing Excellence Awards Finalists | Article

2011 Outsourcing Excellence Awards Finalists | Article

Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!!       AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon […]