Preventing data-protection breaches is not only a mission-critical process but also becoming a competitive differentiator and source of value. This paper discusses the challenges and best practices in undertaking data-protection initiatives as well as recommended solution features.
Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about significant changes to the outsourcing model. This paper discusses how to realize anticipated value in moving to a Web [...]
Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn’t find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was right for both partners to attempt something new. What’s remarkable: both partners are still happy after 16 years!
Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving the anticipated ROI.
This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations.
This paper discusses key issues of remote infrastructure management as well as elements of the value proposition in next-generation models. It also provides decision-making recommendations on provider-selection criteria and several scenarios considered as good candidates for moving to such a model.
Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discusses the challenges and best practices for establishing an MDM program.
Transition management is a key element of success in outsourcing and is especially critical in BPO where process complexities introduce more risk. This paper focuses on these issues and the findings of a recent survey about four transition challenges and provides advice on mitigating these risks.
Today’s CIO challenge is to ensure enterprise competitive advantage by leveraging technology investments that enable business growth, as well as improved shareholder value and improved bottom line. CIOs are focusing more than ever on innovation, which necessitates new priorities in IT investments. This paper discusses findings of a study of CIOs regarding investments that provide [...]
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
This paper discusses four key challenges and best practices in managing an offshore captive center, along with the trend of using a hybrid model (part captive, part outsourcing) as the solution.
A recent survey conducted by Outsourcing Center and sponsored by Wipro Technologies revealed a trend and shift in motivations for outsourcing R&D processes to an offshore service provider. This paper looks at the changing drivers as well as the evolving outsourcing strategy surrounding capturing value within the framework of those changing motivators.
India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.
The travel industry historically upgraded its IT by buying competitors with cool programs. Today, however, consumers are demanding more sophisticated online offerings. So providers are turning to outsourcing to develop programs that help travelers sort through the thousands of travel options.
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