Tag: WNS

2012: A Bumpy Ride For BPO | Article

2012: A Bumpy Ride For BPO | Article

2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Abid Ali Neemuchwala of TCS, an IT services, consulting and business solutions […]

BPO Analysts Take on the Market Notes from Our NelsonHall Fireside Chat | Market Analysis

BPO Analysts Take on the Market Notes from Our NelsonHall Fireside Chat | Market Analysis

Back to Market Analysis home INVESTMENT CONCLUSION: We caught up with BPO industry analysts NelsonHall. First half 2012, BPO deal conversion rates have been hampered by macro factors and risk aversion following a strong 2011, potentially leading to pent up demand. There is an increasing focus on domain expertise, which translates into a Race Up the Value […]

By August 28, 2012 Read More →
Outsourcing: Top 10 Takeaways | Market Analysis

Outsourcing: Top 10 Takeaways | Market Analysis

Back to Market Analysis home The outsourcing space is facing two factors heading into 2013. The first is the macro. The space is at a critical juncture with price declines taking place, but contained to specific verticals (capital markets). If the macro remains stable, then the problem is contained, but if it deteriorates we could […]

By August 17, 2012 Read More →
Top 10 Takeaways: Earnings Season Ends on Up Note | Market Analysis

Top 10 Takeaways: Earnings Season Ends on Up Note | Market Analysis

Back to Market Analysis home Earnings season came to an end this week for the outsourcing group. Cognizant reported solid results and maintained 2012 guidance. The results ended the season on an up note. As we cross through the mid point of the year (2012), we turn our attention to 2013 prospects. The demand environment […]

By August 13, 2012 Read More →
Janney/Outsourcing: KPMG 2Q12 Sourcing Survey: Emphasis On Solutions | Market Analysis

Janney/Outsourcing: KPMG 2Q12 Sourcing Survey: Emphasis On Solutions | Market Analysis

Back to Market Analysis home  KPMG held its 2Q12 Global Sourcing Advisory Pulse Survey. The outsourcing business is turning into a winners versus losers game, as customers are looking for solutions vs. labor arbitrage. Demand for vertical BPO is healthy particularly in F&A. The pricing environment eased, but the vendors’ ability to increase profitability remains […]

By July 25, 2012 Read More →
Industry Report Consulting and Global Outsourcing – Market Analysis

Industry Report Consulting and Global Outsourcing – Market Analysis

Top 10 Takeaways: Intra Quarter Channel Checks Key Data Points for Your Investment Mosaic 1. Syntel optimistic about prospects (5/14/12). Takeaways: demand environment healthy, SYNT taking market share due to client service, & earnings protection from margin flexibility exists. 2. VanceInfo reports healthy results raising top line annual guidance, but EPS guidance unchanged (5/15/12). Takeaways: […]

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. […]

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Business Transformation Outsourcing Circa 2009 | Article

Business Transformation Outsourcing Circa 2009 | Article

2009 should be a busy year for transformation, according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today’s business climate.

New Impacts on Outsourcing in 2009 | Article

New Impacts on Outsourcing in 2009 | Article

New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.

Innovation and Economy: Trends Impacting Initial Stages of Outsourcing | Article

Innovation and Economy: Trends Impacting Initial Stages of Outsourcing | Article

The U.S. economic problems have impacted outsourcing in several ways, as has the increased focus on innovation and R&D in outsourcing arrangements. Both are affecting the initial stages of outsourcing decisions. Here’s a look at these trends and how they may affect your company.

2008’s Landmark Events and What They Auger for 2009 | Article

2008’s Landmark Events and What They Auger for 2009 | Article

What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.

Editor’s Corner: WNS’s Anish Nanavaty | Article

Editor’s Corner: WNS’s Anish Nanavaty | Article

Anish Nanavaty leads WNS’s Knowledge Services, the company’s fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah’s Entertainment need analytics to compete.