Before outsourcing, the medical center sent printing off site, relinquishing control. Then it outsourced to Xerox Corporation. As a result, there’s more money for better patient care, and the hospital is more competitive.
Although we’ve dressed it up and given it a new name, business process outsourcing (BPO) has been with us since the beginning of outsourcing as an industry. Areas such as payroll processing and credit card processing are regarded as mature outsourcing industries, and payroll is perhaps one of the oldest outsourcing niches around.