Outsourcing–In existence for more than 175 years, the Bank of Montreal, a large, complex organization with a branch network of approximately 1,000 locations, had determined by the mid 1990s that it needed to reinvent the way it did business. The financial services landscape evolves very quickly, explains Linda Tuck Chapman, director of services in Strategic Sourcing…
Monthly Archives: December, 1999
If you look at most traditional outsourcing contracts, says Ben Trowbridge of Ernst & Young, there are a number of built-in conflicts of interest in how they are priced and how they are structured. Trowbridge, who is responsible for the Services Market within Ernst & Young’s Operate Practice, says that equal sharing is not always possible in a typical outsourcing relationship.
The objective of the new outsourcer, Exult, is a truly colossal undertaking. Founded in November 1998, the company aims to become the entire human resources (HR) department for all the Global 500 companies. Typically, each of those companies currently has 200-500 people working in their HR departments.
Without a doubt, the enormous growth in the outsourcing industry spells o-p-p-o-r-t-u-n-i-t-y for a company that can offer service expertise and economies of scale. But just recognizing the opportunity and hanging out a shingle is not enough.
The creation of Sabre Inc., now the world’s leading provider of information technology for the travel and transportation industries, did not stem from an intent to form a new outsourcing group. It became an outsourcer, says Robert L. Crandall, chairman and CEO of AMR…
In the world of travel reservations bookings, no name is better known than Sabre. It processes 40% of all reservations made in the world and links travelers to travel suppliers through more than 210,000 computers at travel agencies, airports and businesses. Nearly every airline in the world relies on outsourcing solutions and services from Sabre.
A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows’ milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated Dairy Farm and imported a herd of dairy cattle in order to lower the price of milk, thereby increasing profits for company shareholders..
Years ago, many organizations had software systems that were ‘nice to have.’ In today’s world, though, we need systems to help us compete in the marketplace more effectively. Software systems now have a major impact on our business and enable us to produce higher revenues, higher income, and higher market capitalization…..
PricewaterhouseCoopers (PwC) and BP Amoco (BPA) have embarked on a significant outsourcing collaboration that has the potential of being a watershed event.
Two current trends driving the growth of business process outsourcing (BPO) are the trend toward outsourcing of packaged software applications and the trend for end-to-end hosting management of those applications. Within BPO’s segment of the outsourcing industry are such critical, non-core functional transactional processes as payroll, payroll tax services, and benefits administration.