Presenting the 2000 Editor’s Choice Awards
Outsourcing Center, Kathleen Goolsby, Senior Writer
Welcome to the Outsourcing Journal’s most exciting issue of the year, our annual Editor’s Choice Awards Issue….
Outsourcing Center, Kathleen Goolsby, Senior Writer
Welcome to the Outsourcing Journal’s most exciting issue of the year, our annual Editor’s Choice Awards Issue….
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the Editor: Outsourcing drove down costs for Hallmark, which was the original intention. At the same time, outsourcing allowed Hallmark to sustain its high quality of customer service and satisfaction. Moreover, it’s interesting to see how this relationship grew and prospered over the years. Building on these strengths, the buyer continues to add more and different services to the contract…
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the Editor: What is impressive here is Hewitt’s ability to accurately reflect the nature of Columbia’s commitment to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could concentrate on its core competency. But Hewitt went one step beyond and continued to emulate Columbia’s corporate culture. The lesson here is companies can continue to retain their character even when they outsource…
Outsourcing Center, Kathleen Goolsby, Senior Writer
BPAmoco is one of the world’s leading providers of energy and petrochemicals. As the third largest integrated oil company in the world, it enjoys considerable reach and scale. BPAmoco recognized that its core skills revolve around the products that it markets to its customers. Its accounting and transaction functions are not part of that core. We can certainly get comfortable with a third-party providing that service, allowing us to focus our attention on those things that we are good at and need to be good at, suggests David Hulf, CFO of BPAmoco Oil Europe. But only an outsourcer of equal stature would be able to supply BPAmoco’s needs.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing relationships work well when each company is able to focus on its core competency. The outcome is even more successful when each firm is a leader in its field. This relationship displays the powerful results when a buyer leverages the best-in-class expertise of a supplier. It is an enlightening case study in how companies should outsource their telecommunication.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq to manage its global growth throughout North America, Asia and Europe. This outsourcing proved to be the perfect springboard to attack e-commerce….
Outsourcing Center, Kathleen Goolsby, Senior Writer
Unisys and First Travel Corporation: This is fascinating example of how an international IT company moved into BPO outsourcing. Outsourcing its back office gave First Travelcorp two strategic advantages: marketing muscle and cost flexibility. First, Travelcorp could provide new, sought after services for its corporate clients, which provided a competitive edge. The result: Travelcorp landed new clients, the biggest it has ever had. And it was able to turn a fixed cost into a variable one, boosting the bottom line.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Here is a superb example of how two organizations took an immense challenge and succeeded. The scope of EDS’s assignment was broad and pervasive: to take over the IT and some BPO functions for the Government of South Australia. The ministers literally outsourced the entire government! The benefits were wide-ranging as well: cost savings, improved services and new job creation. The relationship is noteworthy because of its grand vision and its ability to deliver…
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