Research & Insight

Monthly archives: May, 2000

BPO Expanding the Telecom Industry

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.

Outsourcing Relationships Become More Complex

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Benoit A. Aubert and Suzanne Rivard, both professors at the Ecole des Haute Etudes Commerciales and fellows at the CIRANO in Montreal, Canada, monitor trends in outsourcing as the co-chairmen of outsourcing mini-track at the Hawaii International Conference on Systems Science. The conference, held every January, attracts the top academic papers on the subject. We are trying to provide a forum for IT outsourcing, says Aubert. HICSS attracts academics and industry leaders…

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